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Response time
Within 24 hours
Mon–Fri, business hours
Language
English
All support in English
What to include in your email
Scan questions
Don't understand a finding? Think a result is wrong? Email us the scan ID and we'll explain or investigate.
Billing & reports
Questions about unlocking a report, payment issues, or your subscription — include your email address.
Everything else
Feature requests, partnership ideas, press enquiries, or just want to say hello.
Before you email — quick answers
The scan is slow or stuckScans can take up to 60 seconds on large apps. If it times out, try again — it's free.
I don't understand a findingEach finding has an "Impact" and "Fix" section written in plain English. If it's still unclear, send us the scan URL.
I want a refundEmail us within 7 days of purchase with your order ID. We'll process it, no questions asked.
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